Error Resolution Notice

Please examine this statement. If you believe there are differences in the amount of money showing on this statement you should report these differences to the Bank within ten (10) days after the receipt of your statement.

Please examine this statement and any enclosed items for unauthorized signatures or alterations. Failure to notify the bank of any unauthorized signatures or alterations within 14 days of your receipt of this statement may bar your right to assert a claim against the bank for subsequent unauthorized signatures or alterations by the same wrongdoer. If no errors are reported within 14 days, the checking account will be considered correct.

 

Error Resolution Notice About Your Rights and Responsibilities under the Electronic Funds Transfer Act

Keep this notice for your future use. This notice contains important information about your rights and responsibilities under the Electronic Funds Transfer Act.

In case of errors or questions about your electronic transfers, transactions, or payments, you should either telephone or write or email us immediately. Also, immediately change your NetTeller login codes through your account management option.

 

Telephone:
Bank of Ripley
(731) 635-1230
 
Bank of Tipton
(901) 476-6566
Write to:
Bank of Ripley
PO Box 269
Ripley, TN 38063
 
Bank of Tipton
PO Box 1010
Covington, TN 38019
 
Email to:
service@bankofripley.com service@bankoftipton.com

 

If you think your statement or receipt is wrong or if you think you need more information about a transaction listed on your statement or receipt, we must hear from you no later than sixty (60) days after we sent the first statement on which the problem or error appeared.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within ten (10) days, for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

If we ask you to put your complaint or question in writing and we do not receive it within ten (10) days, we may not provisionally credit your account. If we decide there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of documents that we used in our investigation.

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