1. How do I get into Internet Banking?
   Type www.bankofripley.com in lowercase letters in the address bar of your browser, click on the “Bank@Home” button on the website. You must enter your NetTeller ID and Password, and then click "LOGIN" to begin banking. If you are having difficulties contact the Internet Banking Administrator (IBA) at service@bankofripley.com. The NetTeller Internet Banking Instruction Booklet is located on the Online Banking navigation button.
    
2. What do I do if I forget my NetTeller ID and password?
   Contact the Internet Banking Administrator by sending an email to service@bankofripley.com or by calling (731) 635-1230. Be prepared to give an account number and your social security number to the IBA for identification purposes. The IBA will either give you or reset your password.
    
3. When I try to access Internet banking all I can see is gibberish.
   You may need to upgrade your browser and/or encryption. You can access the Internet banking page by typing www.bankofripley.com in lowercase letters in the address bar of your browser, then clicking on “Online Banking” and then “Browser Requirements” on the website for specific instructions on how to fulfill the requirements for Internet banking.
    
4. My login to Internet banking is denied.
   Contact the Internet Banking Administrator by sending an email to service@bankofripley.com or by calling (731) 635-1230. Be prepared to give an account number and your social security number to the IBA for identification purposes. The IBA will either give you or reset your password.
    
5. What happens if I don’t log out of Internet Banking?
   Internet Banking has a 10-minute time out feature, so if the system is not used for 10 minutes, you will be automatically disconnected and will need to log back in to continue using the system.
   
6. How late in the evening can I make transfers using Internet Banking?
   Although funds can be transferred any time day or night, Bank of Ripley’s Funds Availability Policy applies. Any transactions conducted before 5:00 p.m. Monday through Friday will be available on the next business day.
    
7. What does the status column of the Wire Transfer List indicate?
   Pending - wires have been set-up but not transmitted.
   Completed - wires have been successfully transmitted. It does not ensure the wire has been processed.
    
8. When are wire transfers processed?
   You can submit wires until 1:30 PM Monday through Friday. Wires submitted after 1:30 PM will not be processed until the following business day.
    
9. How can you guarantee the security of my banking information?
   We use the most advanced security systems available to protect your information. A few of these are listed below:
   - Your banking information never travels the Internet without encryption protection.
   - Login sessions have a time-out limit and after the limit is reached you are required to login again.
   - PIN guessing is recognized and reported.

We are constantly developing and implementing security enhancements to ensure the integrity of our Internet Banking system. Please contact us if you have any questions.

Back To Top